FAQ

Everything you need
to know.

Shopping
How do I shop?+

Browse our Instagram feed and DM us for any piece you're interested in. We'll send you all the details, condition notes, and payment information. It's that simple.

What condition are the items in?+

Each listing clearly states the condition — from New With Tags to Very Good. We describe everything honestly. No surprises.

Are the items authentic?+

Always. Every single item is authenticated before it's listed. We do not list anything we cannot verify.

Are you affiliated with the brands you sell?+

No. Once Worn is an independent circular luxury resale platform. We are not affiliated with, endorsed by, or officially connected to any brand featured on this page. All items are pre-loved and sourced independently.

How is pricing decided?+

We research the market and propose a price — but nothing goes live without the seller's approval. Pricing is always a conversation.

Are returns accepted?+

All sales are final — no returns or refunds. Each piece is carefully described and authenticated before listing, so if you have any questions about condition, sizing, or fit, just DM us before you purchase. We're always happy to help.

How do I pay?+

We accept Cash on Delivery (COD) and Wish Money Transfer. Simply select your preferred payment method at checkout. For any questions reach us on WhatsApp or Instagram @oncewornlb.

Selling
How do I sell with Once Worn?+

DM us with photos of your piece and we'll take it from there. We'll review, authenticate, agree on a price together, and handle everything else.

How is pricing decided for my item?+

We research the market and propose a listing price — but nothing goes live without your written approval. Any discount also requires your consent.

What commission does Once Worn take?+

Once Worn operates on a 30–50% commission on the final sale price, depending on the item. You will receive your share once the item is sold and payment is confirmed.

How long will my item be listed?+

The standard consignment period is 4 to 6 months from the date of listing. You may request your item back after a minimum of 3 months.

What happens if my item doesn't sell?+

We'll notify you at the end of the consignment period and arrange its return. Simple as that.

How long does it take to sell my item?+

It varies by brand and demand. High-demand pieces can sell within days. Others may take longer — that's why we price carefully and market consistently.